Digital software keys are delivered electronically, so refund eligibility depends on the delivery status and whether the license has been used or activated.
If your key does not activate, contact support first. Many activation issues are caused by installing the wrong edition or using the wrong activation method.
Eligible requests may be resolved with activation support, a replacement, store credit, or refund review depending on the case.
Email support with your order number, product name, and a screenshot of the issue.